{"id":18,"date":"2023-04-21T02:53:13","date_gmt":"2023-04-20T23:53:13","guid":{"rendered":"https:\/\/vapehousebh.com\/ksa\/?page_id=18"},"modified":"2024-05-16T13:12:13","modified_gmt":"2024-05-16T10:12:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vapehouseksa.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<h3 class=\"wp-block-heading\">Refund and Return Policy:<\/h3>\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Introduction<\/strong><\/h2>\n\n<p>This Refund Policy outlines the terms and conditions governing refunds for purchases made on vapehouseksa.com. By placing an order on our website, you agree to the terms described below.<\/p>\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Eligibility for Refunds<\/strong><\/h2>\n\n<p>Customers may be eligible for a refund under the following circumstances:<\/p>\n\n\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><\/p>\n<li><strong>Defective or Damaged Product:<\/strong> If the product received is defective or damaged, you may be eligible for a full refund or replacement, subject to verification.<\/li>\n\n\n<li><strong>Order Cancellation:<\/strong> You can request a refund for an order that has not been processed or shipped yet. Once the order is processed, It can&#8217;t be canceled.\u00a0<\/li>\n\n<p><\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Refund Process<\/strong><\/h2>\n\n<p>To request a refund, please follow these steps:<\/p>\n\n\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><\/p>\n<li><strong>Contact Customer Support:<\/strong> Reach out to our customer support team at <a href=\"mailto:info@vapehouseksa.com\">info@vapehouseksa.com<\/a>\u00a0 or Contact us on Whatsapp +97333955035 within 24 hours of receiving the product.<\/li>\n\n\n<li><strong>Provide Necessary Details:<\/strong> In your refund request, include your order number, a clear description of the issue, and any supporting evidence (e.g., photos of damaged items).<\/li>\n\n\n<li><strong>Verification and Approval:<\/strong> We will review your request and verify the eligibility for a refund based on our policy.<\/li>\n\n\n<li><strong>Refund Method:<\/strong> If approved, we will contact you on the refund method.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Non-Refundable Items<\/strong><\/h2>\n\n<p>The following items are not eligible for a refund:<\/p>\n\n\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><\/p>\n<li>Products that have been used, altered, or damaged after delivery and not reported within 24hrs.<\/li>\n\n\n<li>Products without original packaging or missing parts.<\/li>\n\n\n<li>Products with indications of tampering or misuse.<\/li>\n\n\n<li>E-liquids and consumable products for health and safety reasons.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Shipping Costs<\/strong><\/h2>\n\n<p>Shipping costs are non-refundable, except in cases where the refund is due to our error.<\/p>\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Changes to the Refund Policy<\/strong><\/h2>\n\n<p>We reserve the right to modify this Refund Policy at any time. Any changes will be effective upon posting on our website.<\/p>\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Contact Us<\/strong><\/h2>\n\n<p>If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at <a href=\"mailto:info@vapehouseksa.com\">info@vapehouseksa.com <\/a>or Contact us on Whatsapp +97333955035<\/p>\n\n\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] Refund and Return Policy: 1. 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